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Troubleshooting

Errors
IssueProbable causeSolution
A continuously flashing purple or red indicator on the MESI THERMO UNIT.Incorrect state of the diagnostic module.Restart the MESI THERMO UNIT by pressing and holding the button at the top of the unit. The light should start flashing.
No light shows when the multifunctional button at the top of the MESI THERMO UNIT is pressed.Depleted battery.Place the MESI THERMO UNIT onto the charging station and leave it to charge for at least half an hour before retrying.
Temperature measurement will not start even though the MESI THERMO UNIT is paired and next to MESI mTABLET UNIT.Possibility of electromagnetic interference.Make sure that there are no devices nearby that produce electromagnetic interference. These devices can interfere with the basic functions of the MESI mTABLET UNIT; this can potentially lead to dangerous situations.
Unexpected result.Incorrect cuff placement.Reread the instructions for use and place the cuffs correctly.
Unexpected result.Patient moving during measurement.Repeat the measurement process.
Unexpected result.Wrong cuff size used.Use cuffs of the correct size.
Unexpected result.Possible air leakage.Check the cuffs, the air tubes and the connectors and replace them if necessary. If you cannot fix the issue yourself, consult your dealer or the manufacturer.
Audible stretching of the fastening tape.Incorrect cuff placement.Reread the instructions for use and place the cuffs correctly.
Audible stretching of the fastening tape.Wrong cuff size used.Use cuffs of the correct size.
Continuously flashing purple or red indicator on CUFFMDIncorrect state of the diagnostic modulePress and hold the button on top of the MESI TUBELESS CUFF UNIT (CUFFMD) for 15 seconds to restart it.
No light indication when pressing the CUFFMD multifunctional button.Battery is emptyPlace the MESI TUBELESS CUFF UNIT on the charging station and leave it to charge for at least half an hour before retrying.
The cuffs do not inflate. Hissing noises.Possible air leakage.Check the cuffs, the air tubes and the connectors and replace them if necessary.
Blood pressure measurement will not start even though the MESI TUBELESS CUFF UNIT is paired and next to MESI mTABLET UNITNearby of device which produce electromagnetic interference.Make sure that there aren´t any devices nearby which produce electromagnetic interference. If the problem continues, contact the manufacturer or local distributor for further assistance.
The cuffs do not inflate. Hissing noises.Possible air leakageCheck the cuffs, the air tubes and the connectors and replace them if necessary. If you cannot fix the issue yourself, consult your dealer or the manufacturer.
Continuously flashing purple or red indicator on MESI PULSE OXIMETER UNIT.Incorrect state of the diagnostic module.Press and hold the button on top of the MESI PULSE OXIMETER UNIT for 15 seconds to restart it. The light should start flashing.
No light shows when the multifunctional button on top of the MESI PULSE OXIMETER UNIT is pressed.Depleted battery.Place the MESI PULSE OXIMETER UNIT on the charging station and leave it to charge for at least half an hour before retrying.
SpO2measurement will not start even though the MESI PULSE OXIMETER UNIT is paired and next to MESI mTABLET UNIT.Possibility of electromagnetic interference.Make sure that there aren’t any devices nearby which produce electromagnetic interference. These devices can interfere with the basic functions of the MESI mTABLET UNIT, which can potentially lead to dangerous situations.

NOTE: If the problem continues, contact the manufacturer or the local distributor for further assistance.