Download

Warranty information

For the MESI ABPI MD devices, purchased from August 3, 2026 on, the company MESI, Ltd. hereby ensures a warranty period of two years, which begins with the date of purchase (delivery date shown on the invoice). The AC/DC battery, the cuffs and the MESI ABPI MD stand are under warranty for a period of one year. The warranty is valid with an invoice or a copy of the invoice. The company MESI, Ltd. also guarantees that the MESI ABPI MD device you have purchased is free of defects in materials and is made from suitable materials. In the warranty period, the company MESI, Ltd. guarantees a free repair of defective device or parts covered by this warranty. If the defective device in the warranty period cannot be repaired, a free replacement will be provided. The company MESI, Ltd. will ensure maintenance and supply spare parts for a period of ten years from the date of purchase as long as (spare) parts are available from suppliers.

The warranty does not cover:

  • The cost of repairs and/or damage caused by an unauthorised person. If you wish to make a warranty claim, please contact your local distributor or the manufacturer of the MESI ABPI MD device, whose contact details can be found on the company’s website.

  • Regular inspections (at the customer’s request) and/or maintenance (replacement of worn parts).

  • Deterioration of accessories and other additions other than the main device.

  • Costs incurred due to failure to observe the warranty conditions (the costs shall be charged).

  • Any damage caused by accidents, misuse, neglect, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear or damage in transit, theft or loss.

  • Use of the device for purposes other than its intended use.

  • Damage caused by airline or freight company mishandling.

  • Improper use or abuse of MESI ABPI MD device, including but not limited to the failure to use this product for its normal purposes or in accordance with the company’s instructions for use and maintenance.

  • Defects resulting from using the product in conjunction with accessories that are not approved by the company MESI, Ltd. for use with the MESI ABPI MD device.

  • Defects or deficiencies of the MESI ABPI MD device arising from incorrect installation or use not consistent with the instructions and technical or safety standards prescribed in the device user manual.

  • Accidents, acts of God, lightning, water, fire, public disturbances, improper ventilation, voltage fluctuations or any cause beyond the control of the company MESI, Ltd.

  • Damage to the battery caused by failing to charge the empty battery regularly, or failure to use the battery in accordance with the instructions of user manual.

  • Replacement or repair of defective device or its parts if the serial number on the product has been altered, deleted, removed or made illegible.

  • Loss of data. You must regularly back up the data stored on your product to a separate storage product.

  • Software that is sold as part of the equipment.

 

Parts included in the two-year warrantyMESI ABPI MD device
Parts included in the one-year warrantyAC/DC power supply, cuffs, MESI ABPI MD stand
Parts excluded from warrantyMESIresults software, packaging

All of the above constitutes the sole and exclusive warranty for the MESI ABPI MD device.

 

We state:

  • That, during the warranty period, the MESI ABPI MD device will work flawlessly if handled as stated in the instructions for use and if maintained regularly (mandatory calibration of the device once per year at an authorised service center).

  • That the warranty period commences on the date of purchase.

  • That in the warranty period the defects and technical deficiencies of the MESI ABPI MD device that arise during normal use will be eliminated at the company’s own expense.

  • That the MESI ABPI MD device will be fully operational if optimum conditions for the operation of the product, ranging from 10-40 °C, max. 85% humidity, non-condensing and without excessive amounts of dust and dirt, are fulfilled.

  • That the warranty is not applicable to cases other than defects in material and workmanship.

  • That the warranty is void if the MESI ABPI MD device is used in a rental capacity and damaged at that same time.

  • That the repair or replacement under the terms of this warranty does not provide the right to extension or renewal of the warranty period.

  • That the warranty will be void if the payments are not received by the company MESI, Ltd. in the period after any agreed upon credit terms expire.

 

Description of the warranty claim process:

The warranty is valid only if the MESI ABPI MD device and its parts are returned during the applicable warranty period, together with the original invoice or its copy issued by the manufacturer of the device. If necessary, provide a description of the problem. In case the invoice is not presented, the company MESI, Ltd. holds the right to void the warranty.